Refund policy

Returns Policy Incorrect or Damaged Goods

 Sorry if you have experienced an error with your order. Please report any discrepancy to us within 24 hours of receipt of the goods and provide photographic evidence and we will endeavour to resolve any issue as quickly as possible. Please email enquiries@meadwayroofing.co.uk or telephone on 01603 337778. Where replacements are required, we will ensure these are despatched without delay, subject to availability. We will not accept any responsibility for any out-of-pocket expenses incurred due to any damage or discrepancies with the order. Should your consignment arrive in poor condition we would ask that this is noted on any carrier documents, and we are notified at the earliest opportunity. Refunds for delivery shortages will not be upheld if the consignment has been signed for as complete. Customer Return Requests This refers to goods supplied that are no longer required and goods supplied that have been ordered incorrectly by you. returns must be pre-approved by Meadway Roofing LTD Before returns are dispatched to us. Proof of purchase must be accompanied with your request, please request by email to enquiries@meadwayroofing.co.uk or telephone on 01603 337778 for additional support
• Only goods bought within 21 days may be considered for return.
• All returned goods will be subject to a 25% handling charge.
• All goods must be in their original packaging and in good condition: Unused, un-opened and un-damaged.
• Any goods returned damaged or not suitable for re sale will not be refunded.
• It will remain the customers responsibility to return the goods
• It will remain the customers responsibility to pay for any costs incurred to return the goods.
• Refunds will only be issued upon receipt of goods in a re saleable condition.